Customer Help
Our professional team is always here.
Common purchase queries answered
Orders and Shipping
The delivery time depends on the product type and customization requirements. Standard models are usually shipped within 2-4 weeks after order confirmation. Customized projects or large-scale systems may take 12-20 weeks. If you need urgent production, you can contact our sales team to inquire about expedited services (which may incur additional fees). After shipment, you will receive a notification email containing logistics tracking information.
To create an account, please click on the “Login/Register” button in the upper right corner of the website, fill in your name, email, and password to complete the registration. After registration, you can: view order history and logistics tracking, save multiple shipping addresses, apply for quotes and track status, obtain technical documentation and warranty notifications.
If the order has not been shipped yet, please proceed as soon as possible info@laboratoryglovebox.com Contact our customer service team. Orders that have already been shipped cannot change their address. To change the default address saved in your account, log in and go to “My Account” → “Address Book” to edit.
After the order is shipped, you will receive an email containing the logistics tracking number and carrier link. You can also log in to your account and check the real-time logistics status in the “Order History”. If you have any questions, please send an email to info@laboratoryglovebox.com consulting service
No. All payment transactions are processed through a secure payment gateway that complies with PCI DSS standards, and we do not store complete credit card information on the server. Your payment security is our top priority. For more details, please refer to our Privacy Policy.
Based on your shipping address, we may charge corresponding sales tax. International customers are responsible for bearing import tariffs, taxes, and customs fees on their own. The specific tax amount will be displayed on the settlement page, please refer to the final confirmation of the order.
Yes, we ship globally. Our glove box products have been sold to regions such as North America, Europe, Asia, Australia, the Middle East, and Africa. If you have any special regional delivery needs, please contact us for confirmation.
In most cases, the products of a single order will be packaged and shipped uniformly. Glove box products are carefully packaged, and customized wooden boxes, protective foam and strapping are used to ensure safe transportation. Large systems may be shipped via sea freight containers, while small equipment may be shipped via air freight or express delivery (DHL, FedEx, UPS). If the order contains multiple independent components, it may be shipped in multiple packages, and you will see all tracking numbers in the shipping notification.
If you need to swap an item
Returns and Exchanges
We are committed to providing you with high-quality products. If you are not completely satisfied with the purchased product, please contact us within 30 days after receiving the goods to apply for a return. The returned products must be kept in their original condition and packaging, and the customer must bear the return shipping cost themselves. Customized products (including customized sizes, special materials, or integrated systems) do not accept returns. The refund will be processed after we receive and inspect the returned item. If you need to apply for a return, please send an email to info@laboratoryglovebox.com .
I’m very sorry for any inconvenience caused to you! If the product you receive does not match your order, please proceed immediately info@laboratoryglovebox.com Contact our customer service team and provide in the email:
- Your order number
- Photo of received product (displaying product label or model)
- The correct product information you ordered
We will verify as soon as possible and arrange for a replacement or refund for you.
Please check your package immediately upon receipt. If any damage is found:
- Please indicate the damage on the delivery note before signing
- Take photos to preserve damaged packaging and products
- Passed within 48 hours after receipt info@laboratoryglovebox.com Contact Us
- Keep all original packaging materials for inspection
We will work together with you and the carrier to solve the problem. For high-value glove box systems, we strongly recommend purchasing transportation insurance.
After obtaining Return Merchandise Authorization (RMA), please send the product back to the following address:
LaboratoryGloveBox.com Return Center
[Return address provided by customer service]
Important notice: Please make sure to indicate the RMA number on the package. Packages sent back without authorization will not be accepted. The return shipping fee is borne by the customer, and we recommend that you use a traceable courier service.
We offer multiple customer support channels:
- email info@laboratoryglovebox.com (Reply within 24 working hours)
- Phone support: Provide services during working hours on weekdays
- Remote diagnosis: suitable for glove boxes that support IoT functionality
- On site service: Technical personnel can be arranged to come on-site (subject to payment of travel and service fees)
- Emergency support: for critical system failures (which may incur additional costs)
Working days: Monday to Friday, 9:00 AM -5:30 PM
If the order has not been shipped yet, please proceed immediately info@laboratoryglovebox.com Contact our customer service team and provide your order number and correct shipping address. We will do our best to assist in the modification. Orders that have already been shipped cannot have their address changed, so please carefully verify the shipping information before submitting the order.
If you need to change or cancel the order after submission, please do so as soon as possible through info@laboratoryglovebox.com contact us. Orders that have entered the production or shipping process cannot be cancelled or changed. Once the production of customized product orders is confirmed, cancellation is not accepted. If the order has not yet started processing, we will do our best to assist you in completing the changes or cancellations.
Some products may support pre order. If a product displays “sold out” but accepts pre orders, the page will provide options for “pre order” or “arrival notification“. You can also send an email to info@laboratoryglovebox.com Inquire about the expected delivery time or pre order possibility of a specific product.
*Policies may be updated at any time. Please refer to the website announcement for the latest information.